Feature request software
See which feature requests will close deals
Capture every request from your sales calls, support tickets, and customer conversations, and build what drives revenue.
No credit card required
Your dedicated tool for feature request management
Every feature request in one organized place
See everything customers are asking for in one view your product team works in every day.
- Replace scattered spreadsheets, Slack threads, and support tickets with a single source of truth
- Search, filter, and segment every request to find what matters to your team
- Keep requests internal to your team, or publish them to a public board when you want customer input
Capture every feature request from customer conversations
Most feature requests never make it into a feedback tool. Canny pulls them in automatically from the tools your team already uses.
- Autopilot reads your sales calls, support conversations, and reviews, then captures every request automatically
- Connect Gong, Intercom, Slack, and Zendesk so feedback flows in from the channels customers already use
- Automatically group requests into the right product area to keep things organized. Your team controls the taxonomy
- Prevent duplicates with AI that merges similar requests for you
Let customers share and vote on requests
Give customers a public board to share what they want, vote on what matters, and stay engaged as you build.
- Embed a public board in your site or app where customers submit and vote on requests
- Let customers see what others have asked for and add their voice to existing requests
- Reply directly to customers to understand the why behind each request
Prioritize the requests that drive revenue
Connect your customer data so each request shows the revenue at stake.
- See the ARR tied to each request, and whether it came from a customer or a prospect
- Create customer segments to filter by enterprise accounts, strategic targets, or any custom fields specific to your business
- Rank feedback by revenue impact, not just the loudest voices
- Send requests to your product roadmap so the whole team builds in alignment
Act on your highest-impact requests and close the loop
Turn your top requests into shipped features, and tell the people who asked.
- Sync requests and statuses to Jira, Linear, Asana, ClickUp, and GitHub so everyone sees where each request stands
- Notify account owners automatically when the features they requested ship
- Share progress through product announcements and a public roadmap to keep users updated
- Export the list of customers who asked for a feature so go-to-market teams can spread the launch
Thousands of companies make managing feature requests easy with Canny
Document360 manages huge numbers of incoming feature requests with Canny
“When we started to see phenomenal growth, the number of feature requests dramatically increased. We couldn't manage it. What's more, we couldn't keep our users updated. That's when we turned to Canny.”
Saravana KumarFounder, Document360Missive drives product improvement by centralizing feature requests
“Having that central repository of feature requests is super valuable. This repository becomes a decision making tool for the roadmap. It's also a way to brainstorm about new things and new features.”
Philippe LehouxCEO, MissiveGiveButter improves customer satisfaction by building the features they care about
“Canny gives us a strong sense of what customers want, both on the big picture features and quality of life ones. The latter makes customers' daily usage of GiveButter easier and more efficient.”
Jesse SandalaDirector of Product Management, GiveButterFrequently asked questions
What is feature request software?
Feature request software gives product teams one place to collect, organize, and prioritize the features customers ask for. The best tools go further: they capture requests automatically from sales and support conversations, connect each request to the revenue at stake, and close the loop when features ship. Canny does all of this in one system.
How does Canny prevent duplicate feature requests?
Canny deduplicates in two ways. When a customer submits a request on your public board, Canny suggests similar existing requests so they can vote on one instead of creating a copy. When Autopilot captures feedback from calls, conversations, and reviews, it adds the context to the matching request rather than creating a new one. AI deduplication runs across both sources.
How do you prioritize feature requests?
Start by gathering every request in one place, then weigh each one by impact rather than volume alone. With Canny, you can see the ARR tied to a request, which segment it came from, and whether it is blocking a deal, so you prioritize the features that drive the most revenue instead of the ones that are loudest in your inbox.
Is Canny just a feature request tool?
No. Canny is a customer intelligence platform for product teams. You capture requests from customers, prospects, and your own team, organized automatically into one place your product team works in. From there you prioritize by revenue impact, sync to your project management tool, share a public roadmap, and publish product announcements through changelog.
How does Canny handle feature request tracking and collection?
Canny captures requests from every source and organizes them automatically:
- Give customers a public board to submit and vote on requests directly.
- Connect support tools like Intercom and Zendesk so reps can log requests for customers.
- Connect your CRM so sales can capture requests inside HubSpot or Salesforce.
- Use Autopilot to pull requests from calls, conversations, and reviews, routing each one to the right product area or team.
Explore the customer feedback cycle
Build the features your customers are asking for
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