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Customer feedback platform

Build the features your customers actually want

Canny captures feedback from every customer conversation, organizes it into one place, and shows the revenue behind each request.

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Comments and reviews from customers in Canny.

Your AI-powered customer feedback management platform

Capture every customer conversation. Organize all your feedback in one place. Prioritize what drives revenue. Close the loop and keep everyone updated.

Collect feedbackAutomatically capture feedback in a central location, so nothing is missed.Analyze feedbackUncover valuable customer insights to make better product decisions.Prioritize and roadmapRank features by priority and build your product roadmap.Share product updatesBuild a public changelog to keep your audience informed and engaged.

Capture feedback from every conversation

Autopilot reads your sales and support conversations automatically. It captures every request and adds it to Ideas.

  • Capture feedback from Intercom, Zendesk, Gong, and Slack automatically
  • Pull in feedback from public review sites like G2
  • Bring survey responses from tools like Typeform into Canny
  • Add every request to Ideas with no manual work
Autopilot capturing customer feedback from every conversation automatically.

Create a community around your product

Set up feedback portals where customers can share and vote on feedback.

  • Embed in your site so customers use their existing accounts
  • Capture customer votes as an additional insight source
  • Engage directly with the customers behind each request
  • Notify customers who voted with comments and status changes
Customers sharing and voting on feedback in a public Canny board.

All your customer feedback in one place

Feedback from every source lands in Ideas, your team's internal workspace. Autopilot merges duplicates, routes ideas to the right team in the structure you control.

  • See every request inside Ideas, not scattered across tools
  • Auto-grouping routes each request to the right product area
  • Merge duplicates automatically so you can quantify demand
  • Build custom views to focus on what matters to you
Every customer request organized in the Ideas workspace.

Understand what your top customers want

Connect your customer data to see who shares each request. Every request then shows the accounts behind it, the ARR at stake, and the deals it could close.

  • Segment by paying customers, NPS score, or enterprise tier to see what each group wants
  • See which features would help sales close more deals
  • Automatically score ideas to surface the most important requests
  • Add custom fields to track anything specific to your business
Customer feedback prioritized by segment and revenue impact.

Dive deeper with AI

Let AI help manage your feedback boards, so you learn more, faster.

  • Smart Replies ask customers follow-up questions to surface more context
  • Comment Summaries recap long feedback threads in seconds
AI features helping you respond to and summarize customer feedback.

Leading companies use Canny to close the feedback loop

  • 100K+registered companies
  • 1M+product updates sent
  • 15M+feedback items captured

Thousands of companies make managing customer feedback easy with Canny

ClickUp uses Canny's user feedback software to track requests from their growing user base

“Getting Canny set up couldn't have been easier. We started with a blank canvas and allowed our users to paint the rest.”
Zeb EvansFounder, ClickUp

Canny's customer feedback tools help Aryeo reduce customer support queries and drive engagement

“Canny has reduced the number of inbounds in our support inbox by 20%, which is a big deal.”
Chelsea DarbyCustomer Success Lead, Aryeo

Ahrefs uses Canny to simplify feedback collection and understand customer needs

“The learning curve was almost nothing for me because Canny was so simple and intuitive. If I were to create customer feedback software, this is exactly how it would work.”
Tim SouloCMO, Ahrefs

Start building what your customers want

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Frequently asked questions

What is a customer feedback platform?

A customer feedback platform captures, organizes, and prioritizes customer feedback. Canny does all three. It also helps you plan a roadmap and announce what you ship.

Does Canny offer customer survey tools?

We don't have a survey tool built into Canny. You can bring your survey responses into Canny and organize them alongside other feedback. Autopilot's AI can also pull feedback from survey tools you already use.

What teams benefit most from using Canny?

There are many teams that can benefit from Canny:

  • Customer service can show customers you listen and act on their feedback
  • Product managers can see your most popular feedback. They also gain actionable insights by engaging directly with users
  • Sales can share feature requests from promising leads and keep them updated
  • Design gets feedback from website visitors about your user experience

These are just a few examples. Canny benefits anyone who would like to understand and engage with your customers.

Can Canny help boost customer satisfaction?

Yes. Acting on feedback shows customers you listen. That builds trust and improves satisfaction. That can lead to higher NPS and CSAT scores over time.

How does Canny capture customer feedback?

Canny captures feedback in three ways. Autopilot reads your sales and support conversations. Portal lets customers submit and vote directly. Integrations let your team log requests from Salesforce, Zendesk, and more.