AI customer feedback management
Every customer conversation, captured and organized automatically
Autopilot's AI reads every sales and support conversation, captures the feedback, deduplicates, and triages to the right team. No manual work required.
No credit card required
Put feedback management on Autopilot
Catch the feedback your team is missing
Capture feedback from Gong, Intercom, Zendesk, and dozens more sources. Every important insight is surfaced from conversations as they happen.
Know who's behind every request
Every request comes tied to the customer, account, and revenue behind it. Open the original conversation anytime for the full story.
Keep every request organized automatically
Merge duplicates and automatically organize feedback by product area. Autopilot learns about your product so it knows where everything belongs. No weekly triage or backlog cleanup.
Stop missing feedback in customer conversations
“Canny Autopilot is 30% better than our live team at identifying feature requests—and it's completely automated. That's been a game-changer at our scale.”See how Typeform automates feedback at scale
Lauren Corboy
Lead Onboarding Consultant at Typeform
Understand what customers really want
Autopilot surfaces the context behind requests, not just the ask. Get a sense of how urgent requests are to specific customers. Spot themes across your feedback to see what matters most.
How teams use Autopilot
Don't take our word for it. Teams like yours save time and understand their customers better with Autopilot.
“Canny's Autopilot ensures feature requests never fall through the cracks. We've seen an 80% increase in requests logged since introducing Autopilot.”
Owen DohertyCOO, Orca Scan“I LOVE how it auto-scans our support tickets and magically finds feedback. We've been able to 10x our feedback & remove many duplicate posts.”
Keenan JonesVP Product, Credit Repair Cloud“We're seeing hundreds of support tickets turned into actionable insights both unique and as votes on existing posts with very high accuracy.”
Matt CromwellSenior Director, CX, Stellar WPFrequently asked questions
What sources can Autopilot capture feedback from?
Autopilot captures feedback from your support and conversation tools, including Gong, Intercom, Slack, Zendesk, Help Scout, Freshdesk, Zoom, and tl;dv. It also reads public reviews from sites like G2, Capterra, Trustpilot, the App Store, and Google Play, and connects to hundreds more tools through Zapier.
How accurate is Autopilot?
Very. In a test across 1,725 support tickets, Typeform found Autopilot identified feature requests with 93% accuracy, catching 30% more than their team did manually. It also caught requests the team had missed entirely.
Can I review and undo what Autopilot does?
Yes. Autopilot works automatically, and a full audit log shows everything it captured, merged, and organized. If it gets something wrong, you can undo any action.
Does Autopilot post feedback publicly?
Not by default. Autopilot captures feedback into your internal workspace, where only your team can see it. Sharing anything publicly through Portal is a separate, optional step you control. Alternatively, you can control this behavior per source.
Does Canny offer other AI tools?
Yes. Beyond capturing feedback, Autopilot powers Smart Replies, which asks customers follow-up questions automatically, and Comment Summaries, which condense long threads. You can learn more on the Portal and Collect Feedback pages.
Is my data secure?
Yes. We don't use your data to train our models. Autopilot also runs on the same security standards as the rest of Canny, including SOC 2 Type 2 compliance.
Autopilot gives you an organized view of what customers are saying
Skip the manual work and automatically surface what matters most in your conversations
Activate Autopilot for your team
Capture every customer conversation and see which features drive the most revenue.
No credit card required · Unlimited free feedback capture